First off, I want to say the information they provide about toxic chemicals in our food, beauty products, etc is invaluable and highly appreciated. But unfortunately they make it really hard to access which is frustrating.
Their website is divided into a million categories and not user-friendly. So I was excited to see the app come out but it has a whole other set of issues.
Firstly, every single time I use it I can’t click on things. Different things, random things. Sometimes I can’t click on any of the products in the search results to see more info on their score. Sometimes when inside a product I can’t click on any of the ingredients to see why they are rated that way. Ironically, today I can’t click on the “Rate this app” section of the menu. 😂 Sometimes closing the app and reopening it a few times works, sometimes I just have to try a different day.
Two, there is no access to any type of customer support in the app. Other than the above mentioned “rate this app” there is no link to contact them in any way.
Third, as others have mentioned the barcode scanner doesn’t work either - bringing up wrong products or saying that very common products (like Banana Boat Sunscreen) are not in the database.
Lastly, I think some of their ratings are far too harsh. For example, literally anything with fragrance is given a red 8 because of “allergy concerns.” Personally I think allergy concerns shouldn’t be a part of the rating. Most people aren’t allergic to fragrances or other random ingredients in products. I want to know what is going to give me cancer or disturb my immune system or endocrine system - not that some few random people are allergic to an ingredient. I’m sure a small percentage of the world is allergic to every ingredient, heck people are allergic to sunshine. That shouldn’t be such a major contributor to a bad score.
So I still appreciate the app because when I can actually click on things it’s great. I can just ignore the fragrance ding on any product I’m looking at.